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If Only We Didn't Have to Leave Our Room at Aria

June 21, 2010 at 6:34 PM | by | Comments (2)

So last week we spent two nights at Aria exactly six months after it had opened. Back in December, we only toured the hotel rooms, casino and restaurants. But this time we got the FULL effect. And how was it? Mixed. Very mixed. Aria, if you are reading this review--pay attention.

Check-In
Check-in took about 20 minutes because of some snafu with our reservation and the promo code we used. But all worked out well and our rate was honored. We were then sent on our way to room 19036. Upon stepping out of the elevator on the 19th floor, we had to study the room numbers sign really hard to find where our room might be located. Then when we started walking to our room, the numbers seemed to be in the wrong order. It started off with something like 19236 and then after a few doors, it reset to 19000.

We didn't really understand this but we pressed on and found our room near the very end of the hallway. It two minutes to get from our room to the elevator each time (without luggage), which is, despite what you'd think, is a long time. It also instilled a sense of dread in us about leaving our room. How long is the walk going to take this time, we thought?

Room Reaction: Inside the rooms, we loved the Control4 technology which allowed us to open and close the blackout shades, turn off and on the lights and manage the room temperature all from a control panel by our bed. We also dug the odd-looking tub/shower combo, the super soft beds, the dual closets and dresser drawers and our killer view. The HDTV was also sweet as we spent one morning watching the USA-Slovenia World Cup game (and working from our bed, heh.)

Service: Room service was excellent, delivered by very happy and helpful attendants. We also liked the friendly desk agents who checked us in and checked us out. But housekeeping was another story.

We left our room to be serviced and returned only to find they had thrown away our giant Evian water bottle (which cost $6 in Aria's Sundries shop downstairs.) Long story short, we called housekeeping to merely mention this and after telling us they would "track down the water bottle" (like recover it from the trash?) the hotel ultimately gave us a $16 mini-bar credit to use towards the Fiji Water from the mini-bar.

Amenity Madness: The mini-bar has a ton of goodies but all really pricey and wired to sensors. You will get charged for anything that you leave off the sensor for longer than 30 seconds. Then again, considering the Coca-Cola we ordered at Cafe Vettro downstairs was only 50 cents more, the minibar might not be such a bad deal. In the bathroom, there were generic Aria toiletries and WiFi (which we didn't use, not on the hotel's networks anyways) was a $14.95 a day. The desk was also equipped with a technology panel allowing you to plug in your various gadgets.

Casino: We liked the casino here because it's new and modern and is totally un-Vegasy. But after spending practically a day at Caesars Palace's casino, we wished Aria had that Vegas-y feeling, with excitement and possibility--and maybe, luck--wafting through the air. Instead, Aria is a very muted casino that sometimes reminds of us of a dark forest.

Restaurants: We've touched on Aria's culinary funhouse before but if you're looking for more basic things to eat for breakfast and lunch, you will have to go on a hunt. The Jean-Phillipe Patisserie is right next to the guest elevators and while breakfast there is convenient, it is not cheap. Think $4.95 for orange juice, $3.95 for a coffee and the same for a croissant. Fruit bowls are about $8.

Cafe Vettro is the 24-hour restaurant on-site that serves nothing we would actually want to eat. And it's not because they lack vegetarian options. The same can be said for the options on the room service menu. It's as if Aria tried to go a bit more upscale with their offerings but forgot to include the sort of comfort foods that people expect to find (simple cheese pizzas, simple salads, simple sandwiches and would it kill them to add mozzarella sticks?)

Self-Parking: After spending two days here and going in and out of self-park several times each day, we were able to perfect not only the fastest route from our room to our car but we think we have a good handle on where to park in the garage. And that's to head right up to floors 4 and 5. You will be forced to make a turn onto the second floor but don't linger there. Head up the ramp right away. Still, it will take you about 10 minutes to walk from the garage to your room, longer if you have luggage.

Bottom Line: We nabbed our room for $99 and $129 a night respectively with a $75 resort credit. We loved our rooms and if it were up to us, we would have stayed in bed all day. We also did notice that customer service was trying to make our experience the best it could be. So in that sense, Aria at these rates was a steal and we'd return again immediately. But we'd request a room close to the elevator, we'd stop at a grocery store beforehand to buy our own bottled water and we might even bring our own pastries.

Comments (2)

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Kind of thin review

Room: Besides the Control4 controls, no mention of the VoIP phones, the cordless phone at the desk and the wired one at the stand. The nifty laptop size lockbox. HDTV is kind of standard but no mention of that the channels are actually HD which is very nice instead of a 4:3 stretch seen at other hotels.

Amenities: I don't know why the mini-bar always gets mention. It's not unique to Aria and most higher end hotels has weight sensors. Yep, like most hotels, it's pricey but you pay for that convenience. Wi-Fi usually is %10-15 and no mention that they are 1 of 2 MGM resort properties not to have resort fees yet.
No mention of bath room products or the robe in the closet.

Service: No mention of the twice daily housekeeping, which is part of the turndown service.

Casino: No mention of table limits or gaming odds or MGM Mirage Players Card.  Blackjack last time I check can be found between %10-15 in morning and afternoon. Evening usually starts at $25 and player rating usually start around there, pays 3:2 on natural. Some table has dealing standing on 17. Roulette is the usually American wheel and European Wheel with single 0 in the higher limit but also found as a video roulette version.

Pool: No review of the pool besides the previous post about Liquid.

No review of clubs or bars. Drinks are the usually found at other hotels, $7 and up for domestic and %10 up for shots or mixed drinks unless of course you are gambling. So no mention of drink service while gambling.

You have a CVS next door to pick up water and other supplies if you don't want to hit up the sundry.

So yea, the review was very thin and pretty states the obvious. I was hoping for a little in depth. Rates are a steal considering the operating and maintenance cost of the room.

Sorry, we were trying to keep it short!

Especially since we've written so much about Aria before. You can see all our stories on Aria here. For more posts about the pool area, Liquid, you can go here. And we've even featured the Aria robes on HotelChatter.

As for gambling, sorry, we didn't do any on this trip to Vegas. We'd rather spend our money on shows (which we did!)

But we did mean to mention that the HDTV was broadcasting channels in HD as well. That's why we enjoyed the soccer game so much.

We'll try to cover more details next time but 'til then thanks for submitting your review!

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