Not at HRH. The woman at check in, who spent more time giggling with her neighbor about the douchebags checking in than actually attending to the douchebags, told us the hotel was fully booked. Really? On a Monday night? 100 per cent? Yes, she said, handing us a key to a second floor room. If we’d come any later (this was 6.30pm) she would have had to give us a smoking room.
We then went to the rewards desk to redeem our resort credit, as check in woman had told us to. There, we were told that, as we’d thought, we got our resort credit at check in. We were also told the hotel was a mere 40 percent booked. So we went back and asked for a supervisor.
The supervisor ignored us for a while but when he finally got to us, he too said that the place was fully booked. Or rather, he then said, 90 percent booked. Or rather, when we questioned him some more, 60 percent booked overall but 90 percent booked in the Casino Tower because they had “such good rates”. Mmmmkay. He offered us a smoking room, we shook our asthma inhaler at him, and he offered us a disabled room on the 11th floor by the elevator, which we took. Not an upgrade, but at least a room with a view (of McCarran).
Finally, we confirmed at check out the next day that the hotel had been at under 40 percent occupancy. The Casino Tower hadn’t been full either.
We’ll tell you about the room another time, but for now we’ll conclude with the moral of the tale – if you can’t get even a nice room in your own category on a Monday night, we doubt very much that you can score an upgrade any other day of the week. So if you do want that upgrade, maybe you’d better do it in advance. At least you’re saving a bit of money over reserving it at the time of booking.
Is this obfuscating over occupancy rates an HRH policy or did we happen to find two people who couldn’t do math on check in together? Let us know your experiences in comments below.