Next up, KIWIBOYCalgary who from their headline - "Great rooms, great location, great views, great sleep" - had a great stay. Front desk staff were noted to be "polite and friendly" and that "rooms were great with fantastic views."
quickly followed by one in the negative after we read the fourth and final headline, "Great Room & Location, Poor Service."
Unfortunately, steph2011_11 reported another bad experience at check-in with "attitude" over a room that still wasn't ready despite it being 3 p.m. After trying "to take naps on the couches near one of the lounges" while killing three hours, the San Diego resident stated that staff eventually "found us a room that was clean and it was an upgrade from the room we reserved."
Much better than saying it with flowers, although - come to think of it - flowers delivered to the room would have been nice, too. But, that's just us. Especially upon further reading Steph's experience:
"the 3/4 bathroom had not been cleaned - there was a sucked out lime in the sink and beverages on the counter. But we were fine with that; we just didn't use that bathroom...
I understand it's new and might need some time to adjust, but it's really unacceptable that people can't get into a room until 7pm. And we weren't the only ones waiting - the lobby was full of unhappy and angry people, some of whom had been waiting since 10 or 11am for a room and still didn't have one by 6:30p."
Oh, boy. But, right in line with our stay experience at The Cosmo (as related here on HotelChatter) from the wait for our room to WiFi being down and sub-par service. Still there's just something about The Cosmo that calls to us and we hope that these - what we can still call at this point - "opening hiccups" will soon be silenced.
As we wait and see, what do you think? Have you stayed at The Cosmo yet? Will you? Why or why not? Share your thoughts in the comments below.