Everything a host provides, no matter what you're told, is based on your play at the casino. While you'll see a host glad-handing and having a good time with their clients on the casino floor, rest assured that they've already checked their computer to see what each person has been playing.
If you're promised free rooms, dinner and show tickets from a new host, it's probably because your play has earned those freebies in the past. Similar play in the casino will be expected of you moving forward. If you don't meet the requirements for comps you will lose some of the perks in the future, but if you're promised something in advance it should be upheld. Most hosts work by email so you should always have a record if you're told you'll receive a perk and don't. If you have a complaint, just speak with a marketing manager, the host's boss. Proof always makes your case stronger.
There's nothing shady about working with a casino host. It's their job to make you happy and keep you coming back to the casino. If you're not a high roller working with a casino host can still be beneficial and make planning your trips easier. A host can reserve your room, make dinner arrangements, get show tickets and pretty much anything else you need from the casino with one email. That, in itself, can make hosts a great asset. If they can offer comps, even better.
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