After hearing of Rachel's tale, VegasChatter reached out to the GN and spoke to an executive who told us a third of guests had been double charged during a two-day period in July and that all the charges had since been reversed. So, with the GN apologetic and Rachel with money back in her account, we thought all was good.
Until Rachel emailed us over this past holiday weekend.
She had been charged. Again.
After raising concerns on Yelp regarding the new double charge, Rachel was contacted by a Golden Nugget representative who asked her to get in touch with their accounting department. So, she did. Except, every time she called, the phone went straight to voicemail. And, no one called her back. For days. On Friday, a real person finally dialed her up to let her know that the same accounting issue that was blamed for the first double charge was to blame again. Even worse, though, is that as of this morning (Wednesday, September 5) Golden Nugget had still not reversed the duplicate charge.
We're reaching out to the Golden Nugget for comment. In the meantime, if you've booked a reservation at Golden Nugget or have stayed there recently, it's probably best to keep a close eye on those bank or credit statements. And, you're fingers crossed.
(PHOTO: Golden Nugget on Foursquare)