VegasChatter

When I'm in Vegas... no internet, no fitness center and no local phones calls on their phone. So, none of it is what I want, Caesars!

Yes, because after a long night of partying on the Strip, I TOTALLY want to go to the gym. I don't get it...what exactly are they giving us that we want?!?!?!?!

I've been frustrated by the internet charges when staying at Caesars hotels. Yes, the resort fee is a little higher than the internet fee was, but maybe this'll be the kick in the ass I need to actually keep up the exercise regimen that always falls apart when I get to Vegas (you can all stop snickering now).

I'm hoping they find more things to throw into that package without upping the fees. I'm not delusional, but I am hoping.

I have been loyal to caesars because of their very public stand against resort fees.  Now that they have leveled the field I'll be going back to some MGM shops and Venetian and Wynn.  I bet the MGM execs are having an extra cocktail tonight because this move only benefits them.  

This is totally lame.  While I am sure that a few business people might have complained, who is using their laptop while they are vacationing in Vegas?  Who is making local calls on the hotel phone?  Most people have cell phones and our probably making long distance calls.  And hotel gyms are horrible, definitely not worth paying for.

Quite a few people have complained at the planet. The cost for internet is 13.99 per day. The fitness center is $25/pp/per day. And a buck for local calls. So that 20 bucks for day is a good deal.

Darn near half the guests staying at the Planet are international; if they use their cell phone, it costs a bomb. And whether or not you realize it, a very sizable number of the people staying on the strip ARE business people--CES brings 160k, MAGIC 80k, etc--and complain about the charge for internet.

Personally, if I were visiting instead of living here, I'd stay at the D, the Nugget or the Plaza. Can't really see why anyone pays to stay on the strip

It's only natural to focus on yourself when reading something like this.  But, Howzie has a good point when it comes to international travelers and things like local calls.

Out of curiosity, I looked up stats on international visitors to Vegas.  In July of 2012, the LV Convention & Visitors Authority published a report saying that roughly one-sixth of visitors are foreign.  But, one-fourth of tourist spending comes from those guests.  Average spending by a US visitor is $590, compared to $1,146 by international guests.

Unreal, why even post their logic?  All that did was piss me off more!  Zero truth to that reasoning.  BLAH!

What a huge crock of sh!t.

CE basically saw all the money that others were making on resort fees and decided they might as well join in. If all the hotels on the strip are changing resort fees, what did they have to lose? How many people are going to move off-strip or downtown because of these fees? Not enough for CE to be concerned about. This is basically a win-win situation for them.

As an international visitor, cell phone costs are high, but if I need to make a lot of calls I buy an AT&T International Calling Card from Walmart (approx 7c per minute to the UK).

I always use the internet access (laptop in the room), so the resort fee hit won't be as bad for me.

Fitness Center access...er, you're in Vegas and you want to use a running machine?...sort yourself out.

The bottom line, guests have shown that they'll pay it. Otherwise, CET hotels would be full and the others would be empty.

CET must have realised that their zero fees approach wasn't having a significant effect on occupancy, it was then simply time before they added a resort fee.

True, trying to sugar coat the complete turnaround must have made the PR department squirm, but at some of the lower-end properties they'll be doubling (or more) the profit margin on the rooms.

Paying another $20 per night is painful, but you still won't find room rates as cheap (for similar hotels) anywhere else on the planet.

I'm sure downtown hotels are watching what's happening here closely. Will be interesting to see if they decide to do the same.

As has been stated before the Plaza is charging 10 buck Resort Fee which I paid in Jan. this year. Still not sure what I got for it.

I would think the Golden Nugget would be next being a betting man.

I guess I'm one of those "weird" people who likes to get a bit of a workout in during my stay, if only to alleviate my guilt from being "gluttonous" at the restaurants. lol

That said, I don't necessarily go to the fitness center every day, and I would rather pay-as-I-go than have it tacked in as an extra fee above the pre-paid room rate.

Given that MGM and Caesars are now essentially "even", the deal breaker for me is that MGM has more to offer for my personal taste. If I'm going to be paying a resort fee, I may as well stay where I enjoy the most stuff.

I don't understand why this can't be an option for people when they are checking in.  I don't need internet service because I don't bring my laptop.  I don't need the gym because I don't go to one where I live.  If I have to make a call I use my cell phone.  I don't think that this is fair to charge people who don't want or need these services.  I guess that means that there will not be any more "comped" rooms!

I believe they charge something but it is nominal to what is charged at Caesar's.

Also Golden Nuggest is great... would totally stay there.

The ticketing websites should get involved because this is a fraudulent way to charge more for the hotel room without advertising it.  

Airlines do this all the time... why don't they just charge $100 to fly from NY to London and charge $500 for each piece of luggage?  Who knows that may happen!

I would have more respect for them if they just sent out a press release saying they were adding resort fees and that's that. Why the b.s. explanation?
From now on, I will ring every extra cent I can from those hotels with resort fees. I don't care if I have to take a suitcase full of matches and hand wipes or little bottles of shampoo. I will scrutinize rewards programs, hotel bills, credit card statements and restaurant/bar tabs to the penny.

I wrote a complaint to CET last night stating how i stay at Caesar's properties only because of the no resort fees. Not like it will matter, but maybe if enough people complained who knows?

Well, marketing people are very good at rationalizing moves that fatten the corporate bottom line at the expense of the consumer. Gary Thompson's statement is a masterpiece of institutional bull. The insult here is that we're expected to believe Caesar's price-jacking is actually to our benefit. Right. A little reminder to the suits: California's Indian casinos may not boast the glitz of Vegas, but many of them are quite elegant and sophisticated, chock-full of amenities and culinary options, offering lots of gambling excitement, and they're much, much closer to home. Oh, and no resort fees!

I have been loyal to caesars because of their very public stand against resort fees. I have stayed there 5 times in the past 6 weeks. Funny how you can get a room for less then $20 at The Quad and pay a 50% upcharge now for a resort fee. So now I will be staying elsewhere. Boyd Gaming still does not have Resort Fees.

Dear Ms. Jilek,

We appreciate you taking the time to send us your comments regarding resort fee's and I regret your disappointment with this policy. Customer feedback is vitally important to us, whether the comments are positive or negative, as it is our best gauge of measuring the success of our service and accommodations.

Based on the current industry standards in the market and evaluation of the services our guests choose and use, a comprehensive package of bundled services and amenities proves to be the best and most meaningful value to our guests. This is in response to the increasing demand from our guests to provide a package price instead of the inconvenience of separate fees. We continue to do all we can to provide our guests with the best value, best products and best experiences in Las Vegas.

Ms. Jilek, I hope you will take some comfort in knowing that all customer comments are taken seriously. Your business is truly appreciated. We hope you will give us another chance to serve you again in the near future.

Sincerely,

Tara Galauska
Total Service Representative
Caesars Entertainment, Western Region
877-716-4500 / 702-369-5160

I'm sure that the guests were asking for higher fees for amenities they don't use. The lack of integrity by Caesars is telling. I could respect if they just said we are charging resort fees and that is that. Coming out and saying customers are wanting to be charged more if complete and utter bullshit. Please tell me any other industry where "customers" complain about being under charged and want to be charged more!

I was outraged that Caesars Entertainment, after a huge "No Resort Fee" campaign, and backtracked on this policy.  I called after reading this post, and found out that if you are a Platinum, Diamond, or Seven Star player, these fees are waived.  

Thank goodness I am Diamond, several friends that I go with to Vegas are Platinum or better too.  Otherwise... these fees would have been a real 'game changer'... and not for the better.

Yes! We just found out about this ourselves and are planning to write a story about it tomorrow, March 4.

So what if I made my reservation before March 1st for a stay in later in the year? Does the resort fee still apply? I thought I was getting a good deal but I won't be if I now have to pay a resort fee.

No, if your reservation was made prior to March 1, you will not be charged a resort fee.

ooo...ooo...charge me for services i do not plan to use...really?..who goes to Vegas to work out (don't do that at home) and use the internet (I have a hotspot on my phone)?

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