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Caesars Entertainment's Resort Fees Don't Apply To Everyone

March 4, 2013 at 3:23 PM | by | Comment (1)

Caesars Entertainment began charging resort fees on March 1. They haven't released detailed information on the resort fees so we've had to do a little exploring on exactly who will pay resort fees and what we will get.

Nobody will argue that resort fees stink, but the Caesars resort fees aren't as bad as many initially thought. Why? Because not everyone will pay a resort fee. Caesars is "rewarding" their bigger players by waiving the charge. Total Rewards players with Platinum, Diamond or Seven Stars status won't have to pay a resort fee.

The resort fees at Caesars include only three items: local calls, fitness center and "Internet service for one device." According to a Caesars Entertainment spokesperson, this is what customers demanded. Many of us look at resort fees as the cost for WiFi since we don't bother with the local calls or fitness center. Well, the resort fees at the Caesars properties don't exactly include that.

We called Caesars Palace and Planet Hollywood to see if they could clarify what "Internet service for one device" meant. Caesars Palace said it was not WiFi, rather a connection via ethernet wire or wireless modem that you bring yourself. Planet Hollywood said the same and that once a device is logged in it would be the only device to receive free connection. Internet would need to be purchased for any other devices. This means if you're traveling with anyone else that has their own laptop, that you'll have to pay for access.

To further confuse the matter, when we stayed at Harrah's last week we were told that Internet would be wired up to the 30th floor, but wireless above that. The reservation person at Planet Hollywood offered the best advice regarding Internet -- ask the desk attendant when you check in about Internet fees so you're not surprised by any charges.

Resort fees always look like a way to increase room rates without actually increasing room rates, and without free WiFi, that's exactly how this writer sees the fees. It looks like I picked the wrong year to let my Diamond status lapse. Oh, well.

[PHOTO: Planet Hollywood on Foursquare]

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Return to » Caesars Entertainment's Resort Fees Don't Apply To Everyone

The fees are a rip

Thanks for the clarification on the fees that guests "demanded". What a rip that Caesars thinks guests want local calls (who do they know locally to call?), fitness room perk (where is the fitness room again?), and wired internet (who has a cell-phone without 4G access?).

The Stratosphere at least makes resort fees sound appealing even if you don't want any of their list of perks.

thekube on March 9, 2013 at 4:07 PM #Permalink

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