Tag: Club GrazieView All Tags
LVS / Sands / Palazzo / Venetian / Players Clubs / M Life / Total Rewards / Club Grazie / → All Tags
There is major globalization happening before your eyes with The Venetian and The Palazzo and it all began publicly with a sign. Literally. When we toured the beautiful new poker room at The Venetian the sign really stood out. A sign that brands the room as the Sands Poker Room.
On the surface, that may not seem like much, however, this is just the beginning of LVS (Las Vegas Sands) tying together their global company. Earlier this month, LVS chose Madrid, Spain for its "EuroVegas" project and, in the past few years, LVS has focused their efforts outside of United States by opening the following properties:
MLife is changing their players club on October 1 and, of course, it will remain a little confusing. Like with all players club changes, MLife says the changes are to make your experience better. While there is some good information presented, changes to players clubs are rarely for the good of the player. Here are the some details:
The rolling expiration date for tiers and Tier Credits will be replaced with one set expiration date per year - October 1. If you advance to a higher tier before that date, you'll enjoy those tier benefits for at least a year!
The higher your tier, the more points and Express Comps you will earn at all M life destinations. We have broken it down by the percentage of Bonus Points and Express Comps you earn as you reach each new Tier Level:
• Pearl - 10% Bonus
• Gold - 20% Bonus
• Platinum - 30% Bonus
• NOIR - 40% Bonus
You'll still earn 10 tier credits for every base point earned at M life destinations in Las Vegas, 2 tier credits for every base point earned at Beau Rivage or Gold Strike Tunica, and 1 tier credit for every base point earned at MGM Grand Detroit.
Continue to use Express Comps at M life destinations for hotel, dining, and entertainment - or save them for an exclusive M life Moment. Express Comps earning will be limited to $5,000. NOIR members may earn up to $10,000 in Express Comps. NOIR advancement will be by invitation.
Look for more about these exciting changes in future M life communications. Thank you for being part of M life, and for giving us your valuable feedback.
Here's how positively MLife compares themselves to other players clubs in Vegas:
Club Grazie / Players Clubs / Venetian / Palazzo / Carnevino / → All Tags
Personally, we don't gamble consistently enough at any one resort to pay attention to the details of Players Club rewards. We tend to stick our card in a slot machine to play a few bucks and not sweat the points. Brand loyalty may be more foreign to us than some readers (and writers) much to the chagrin of the casinos, but we aren't expecting to be comped any more than the next guy, either.
A year ago the Venetian and Palazzo's Grazie chopped comps for everyone except its most highly rated players. We didn't plan to alter our behavior at Sheldon's properties due to the changes since we have a crush on the place and as mentioned don't gamble for the rewards.
Players Clubs / Identity / The Cosmopolitan / Venetian / Palazzo / Caesars Entertainment / Total Rewards / Club Grazie / M Life / → All Tags
We love having some kind of VIP status at the casinos. It's a nice little perk that we get for helping to build these enormous casinos. Since we come from the East Coast much of our casino time has been centered around Caesars Entertainment properties in Atlantic City. After moving west, we've kept our Total Rewards Diamond status intact since it treats us so well.
Whether we're getting room upgrades, valet access when it's closed to most, line skips or complimentary drinks at a Diamond Lounge, we're always happy to have the access and to share with our friends. Last year, Club Grazie was offering an upgrade to Gold status if you had a premium card from another casino. Of course, we upgraded. Unfortunately for us, we've gone most of the year without playing much at Venetian or Palazzo and forgot about the upgrade and its discounts and perks.
It's been a while since we've seen an upgrade promotion in Vegas (they're normal practice in Atlantic City) but now the Cosmopolitan has decided to get into the game. You can upgrade your Identity players club status from Silver (the base level everyone receives) to one of their premium cards (Gold or Platinum) simply by visiting the Identity desk and asking for the upgrade.
We couldn't find any information on the Cosmopolitan website, but we did get confirmation on the promotion via Twitter where Cosmo recommends that you may want to call the Identity desk for more information if you plan on visiting in the future. We did find some added information about what the upgrades provide on LasVegasVegas.com.
Venetian / First Food and Bar / Sportsbooks / Cantor Gaming / Club Grazie / Leroy's / High Rollers / → All Tags
We took our first trip to watch pro football at the brand new Venetian sportsbook last weekend. Even though we got to the games at 8:30, seats were already hard to find because almost one third of the sportsbook was empty.
We've been making use of the WiFi at the Venetian pretty often these days but, to be frank, we haven't gambled much there in the past year. With comps slowed or taken away we just figured our dollar would go farther elsewhere. We've played so little that we forgot that we received an upgrade to Gold for our Club Grazie account last year when Venetian was upgrading players that have upper tier players cards from other casinos.
When checking out what benefits we receive with our Gold card we found out about The Gold Club Lounge. The Gold Club Lounge is located inside of the Sands Slot Salon (a.k.a. the high limits slots room) and is their version of a VIP room, similar to a Diamond Lounge at Caesars properties for Diamond level Total Rewards players.
Venetian / WiFi / Venezia Tower / Technology / Club Grazie / → All Tags
We can hardly believe it took this long but the Venezia Tower at the The Venetian has finally equipped all of its 1,000 rooms with wireless internet. Previously, the rooms only allowed ethernet access.
The charge for internet is still a part of the $17 (soon to be $20) resort fee but now you no longer need to be tied to your desk to check your email. And hopefully, since the rooms are fitted with an entirely new WiFi network that the signal here works better than in the Venetian and Palazzo towers.
While the Venezia Tower boasts its own private pool and has the delicious Bouchon restaurant at the foot of the building, the rooms are not open to the general public. These days, they are reserved for their Club Grazie members. Our in-house Club Grazie member found rooms available for this weekend for $339 a night. Hey, big spenders!
Station Casinos / Boarding Pass / Wildfire / Fiesta / Players Clubs / M Life / Total Rewards / Club Grazie / → All Tags
Our week started with the rumor of Station Casinos changing their Boarding Pass players club and after a little digging we found those rumors to be true. Today, Station Casinos officially announced their changes to Boarding Pass. The reach of Boarding Pass is expanding, giving cash back and making it easier to gain points and achieve higher statuses.
The first change is that Station Casinos is expanding the program to officially include Fiesta and Wildfire for one unified card to that can be used at 18 casinos, more than 50 restaurants and all of the other venues at the casinos.
Palazzo / Venetian / Players Clubs / Club Grazie / Las Vegas Sands / Comps / Slot Tournaments / MGM Grand / MLife / → All Tags
We were walking through Palazzo recently and noticed a few things that were different, including a setup for a slot tournament.
Slot tournaments usually aren't geared to the most "highly rated players", so maybe the (Venetian and the Palazzo are both beginning to rethink their Club Grazie comp policy and marketing to their medium rollers again.
Comps / Palazzo / Venetian / Players Clubs / Club Grazie / Las Vegas Sands / → All Tags
Earlier this year we reported that Club Grazie was cutting comps at Venetian and Palazzo (owned by Las Vegas Sands). There was plenty of outrage over this online. Normally this wouldn't correlate to much in real life. This time the outrage and financial results are in line as Las Vegas Sands reported a 47% decline in first quarter revenue from their casino along with a 6% decrease in room revenue.
Casino revenue decrease can easily be linked to less foot traffic in a casino, while the lesser room revenues can be linked with many more different reasons or excuses. While it's too soon to say whether or not the cuts to the comps really effected their bottom line, in the short term it seems to have hurt. To give this a fair shake, we should be patient and look for long-term effects. After all, it is possible to make money from less people if the people are spending more money.
Venetian and Palazzo recently made a big deal that they've made their websites optimized for mobile phones. Welcome to 2011! It really is about time Venetian and Palazzo joined the other properties on The Strip with sites optimized for mobile phones. For the purpose of easy exploration, we're focusing on Palazzo for our critique.
The main screen allows easy access to most things available at the property - Accommodations, Entertainment, Dining and Club Grazie along with links to all their social pages. While, this is simple, it's missing one obvious item. There's nowhere to click from the homepage to call the property. This stands out, because the phone number is prominently displayed on every page as you dig deeper on the site.
The most glaring omission with the new Palazzo and Venetian sites are that you can't make reservations for anything online. We are prompted repeatedly to call the property, but unable to do the legwork ourselves.
Venetian / Palazzo / Players Clubs / Comps / Free Vegas / Total Rewards / Club Grazie / → All Tags
A couple weeks ago we detailed that Venetian and Palazzo cut all Club Grazie comps except to their biggest players. We're not sweating this because we can stay and play elsewhere. If we want to play at either casino we know we won't get anything for it besides the good times we have while we play.
Our offers have been cut from comp rooms (most "free" rooms have a resort fee) to discounts. Here's an example of the kinds of offers we've been receiving lately.
So we are being offered 15% off standard rates on days the hotels choose, but aren't listed. "*Standard Rates are based on homepage rates starting at $149 weekdays, $199 select weekends, and $219 weekends." We're also offered mysterious, undetailed, amenities from Dal Toro Ristorante, Lagasse's Stadium, Madame Tussauds and La Scena Lounge. At least other casinos list what dates the discounts are available in the email itself.
Let's get this straight, we went from freebies and slot tournaments to a small discount with mystery prizes during off-peak times. Until now, we didn't think much of this but this kind of offer seems almost condescending.