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How To Get a Room Upgrade in Vegas at Check-In

June 19, 2009 at 1:45 PM | by juliana | 1 Comment

You've just arrived in Vegas, baby, Vegas and you've bypassed the tortuously long taxi line at McCarran because you took our tip to Twitter the cab just after you landed. Now, you're waiting in the check-in line at your hotel and you've got one thing on your mind. No, it's not boobs, booze or blackjack. It's an upgrade.

Upgrades are a fickle thing in the hospitality business. We've all heard the stories of someone slipping the front desk agent at $10, $20 or $50 and then getting an upgrade to a fabulous room or suite facing the street/ocean/park/bay or in Las Vegas, the all-important Strip. Still, that only worked when the hotel had availability or when the front desk clerk was in an especially good mood.

Before the economy plummeted, when Americans were spending money left and right on vacations, getting an upgrade at check-in was rare since hotels could command and receive their premium rates. But in Las Vegas in 2009 when thousands of hotel rooms are still open every night, those previously unattainable upgrades are in reach again. Here's how to get 'em.

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How To Handle Getting Walked at a Vegas Hotel

Where: 3570 Las Vegas Blvd S [map], 89109
May 12, 2009 at 5:19 PM | by markj | 1 Comment

Over at HotelChatter we told you about our recent experience trying to check-in at Caesar's. We figured now was a good time to give you a few quick tips about what to do if you attempt to check in to a Vegas hotel and they attempt to walk you.

What is "getting walked?"
When a hotel, or in the case of Vegas usually a "tower' oversells the hotel attempts to ship you off somewhere else for the night.

Can a hotel really deny your reservation?
Yes and no. An oversold hotel can ship you off to another hotel, though it is obviously a bad customer service move. Usually, the hotel tries to give you a better quality room at wherever they ship you off to, or give you a free dinner, or a free drink for your troubles. Worst case scenario should be-- they give you a comparable room at one of their towers.

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